Which AWS Support level includes assistance from a Technical Account Manager (TAM)?

The Enterprise Support level is designed for organizations that require a high level of support and have mission-critical workloads running on AWS. It includes comprehensive services, one of which is the access to a Technical Account Manager (TAM). The TAM serves as a dedicated point of contact and helps customers navigate the AWS environment, providing personalized support and guidance tailored to the organization's specific needs.

By having a TAM, enterprises can benefit from proactive guidance, optimization of AWS resources, and assistance with architectural best practices, which is essential for maximizing performance and reliability. This level of support is particularly beneficial for large organizations or those with complex cloud environments, where tailored advice and direction can significantly impact business outcomes.

Other support levels, such as Business Support and Developer Support, provide varying degrees of assistance and benefits but do not include a dedicated TAM. Basic Support, as the name suggests, offers only fundamental support services without the personalized touch found in the higher tiers. Therefore, to access the specialized and strategic guidance provided by a TAM, an organization must be subscribed to Enterprise Support.