What is the response time for urgent issues for Enterprise Support Plan customers?

For customers with an Enterprise Support Plan, the response time for urgent issues is set at 1 hour or less. This rapid response time is designed to address critical business needs promptly, ensuring that urgent technical issues are prioritized and resolved as quickly as possible. The Enterprise Support Plan aims to provide a high level of service to organizations that rely heavily on AWS for their operations, making it crucial to have a timely response to maintain uptime and operational efficiency.

The one-hour response time means that customers can expect to get support from AWS engineers very quickly, which is essential in environments where delays can lead to significant business impact. This level of support is part of what differentiates Enterprise Support from other tiers, offering a more dedicated and immediate service for organizations that require it.