What are the five severity levels for AWS support cases?

The five severity levels for AWS support cases are categorized as Urgent, High, Normal, Low, and Critical. Understanding these levels is crucial for effectively engaging with AWS support, as they help prioritize issues based on their impact on business operations.

• Urgent: This level is used for situations where the customer's business is significantly impacted, and immediate resolution is necessary. An example might be a complete loss of service affecting all users.

• High: This severity indicates a major functionality issue where the system is operational but limited. It requires attention but does not halt overall operations.

• Normal: This level is used for non-urgent issues that may still require AWS support but are less critical in nature. They might be routine requests or minor issues that do not affect service availability or functionality significantly.

• Low: Cases designated as low severity are usually minor issues or questions that have minimal impact on operation and can be resolved in a longer timeframe without impairing continuous operations.

• Critical: This term can sometimes be confused with urgent but generally denotes a severe issue as well, indicating that there are significant impacts on business processes, requiring swift resolution.

Understanding these severity levels allows customers to communicate the urgency of their issues clearly, ensuring